Information about the beginnings of your company, what
was the idea behind it?
Supritam Basu (born May 6, 1991) is a Jodhpur born and raised Indian chef who
has won several international competitions, a travel vlogger, digital media
expert and web developer. He is known as a chef and has won culinary awards in
many international countries.
He is an experienced kitchen professional with all-around skills, be it menu
preparation and execution, workload planning and organisation, staffing, food
and beverage ordering, staff management and evaluation, experienced staff
motivator and negotiator. I am an award winning chef who believes in a
sustainable future.
He has worked in luxury hotels and restaurants in India and abroad and curated
the menus of many more restaurants. He also has a YouTube channel.
In addition to my experience and personal qualities, I have a solid education
and a passion for cooking.
I am confident in my abilities and believe that with my determination and
perseverance I will succeed at any level.
Born in Jodhpur, India, to Milan Kumar Basu and Beauty Basu in a Bengali
family, Basu was inspired at a young age by the local street vendors in
different parts of India, which led him to pursue his love of food. He
completed his schooling at the Kendriya Vidyalaya School in India.
About Supritam Basu’s Grozzbuy’s
How we got the inspiration for the business idea of an e-commerce grocery shop
on COVID:
Contactless delivery: offer a contactless delivery service to ensure the safety
of your customers and employees. Offer your customers the option of having
their groceries delivered to their door or dropping them off at their front
door.
Subscription boxes: set up subscription boxes for customers who want regular
grocery deliveries. This way, they do not have to worry about grocery shopping
every week, and you ensure a steady flow of customers.
Local products: Highlight local products and promote your shop as a supporter
of the local economy. In times of crisis, people are more sensitive to their
community and more likely to support local businesses.
Buy in bulk: Offer discounts on bulk purchases to encourage customers to stock
up on needed items. Given the uncertainty of the pandemic, people will be more
willing to stock up on necessities.
Personal shopping: offer a personal shopping service where customers can
present a list of items they need and someone from your team will do the
shopping for them. This will appeal to people who are reluctant to go to a
grocery shop during a pandemic.
Meal kits: Create meal kits that include all the ingredients needed to prepare
a meal. This will appeal to customers who are looking for new meal ideas and
want to avoid going to the grocery shop.
Sanitization measures: Make sure your shop adheres to all necessary sanitation
measures to ensure the safety of your employees and customers. This will help
build your customers' confidence and encourage them to continue shopping with
you.
What are the issues and problems you are trying to resolve?
Common issues and problems facing e-commerce grocery stores during the COVID
-19 pandemic include:
Supply chain disruptions: the pandemic has disrupted the global supply chain,
making it difficult for grocery stores to get the products they want to sell to
their customers.
Increased demand: as more people stay at home, demand for online grocery
shopping has increased significantly, putting grocery stores under pressure to
keep up.
Inventory management: with increased demand and supply chain disruption,
inventory management has become more of a challenge for grocery stores as they
need to ensure they have enough stock to meet customer demand.
Safety concerns: grocery stores must take extra precautions to ensure the
safety of their employees and customers during the pandemic. These include
measures such as social distancing, regular hygiene measures, and personal
protective equipment for employees.
Delivery logistics: the increasing demand for online shopping has made delivery
logistics more complex and challenging for grocery stores. They need to ensure
that they can deliver products to customers in a timely and efficient manner
while maintaining safety measures.
Overall, the main goal of e-commerce grocery stores during the pandemic is to
ensure that they can continue to supply their customers with essential goods
while keeping everyone safe and healthy.
Who are your main competitors and how do you plan to compete against them?
We have many competitors such as Blinkit, Jiomart, Big Bazar, Swiggy Instamart,
Bazarhaath
However, I can tell you some general strategies that e-commerce grocery stores
can use to compete in the market:
1. Customer service: excellent customer service is critical for any e-commerce
grocery shop. This includes offering multiple channels
2. Pricing: competitive pricing is important to attract and
retain customers over the long term. E-commerce grocery stores can use pricing
strategies such as discounts, promo codes, and loyalty programs to retain
customers.
3. Product variety: offering a wide variety of products is an essential aspect
of e-commerce grocery stores. A diverse offering can help attract and retain
customers.
4. Delivery options: E-commerce grocery stores can offer multiple delivery
options, such as same-day or next-day delivery, to provide convenience and
flexibility to customers.
5. Marketing and promotions: E-commerce grocery stores can use multiple
marketing channels to promote their brand and offerings. Social media, email
marketing, and targeted advertising are some of the marketing channels that
e-commerce grocery stores can use to reach potential customers.
Overall, it is important for e-commerce grocery stores to provide customers
with a seamless and convenient online shopping experience while focusing on
factors such as customer service, pricing, product variety, delivery options,
and marketing to be competitive in the market.
4. Who are your key team members and key contributors?
In general, key team members and employees who are essential to running a
successful e-commerce business include:
1. Founder/CEO: Supritam Basu, who sets the vision, strategy and overall
direction of the company.
2. CTO: Shubham Basu Chief Technology Officer, who oversees the development and
maintenance of the e-commerce platform and infrastructure.
3. Marketing Director: Sandeep Hore Responsible for developing and implementing
marketing strategies to drive traffic and sales to the e-commerce website.
4. Operations Manager: Dipti Basu Responsible for managing inventory, logistics
and order fulfillment to ensure the smooth running of the e-commerce business.
5. Customer Service Manager: Milan Kumar Basu Responsible for providing
excellent customer service and handling customer complaints and inquiries.
6. Web Designer/Developer: Arpan Bala Responsible for designing and maintaining
the e-commerce website to ensure it is user-friendly and visually appealing.
7. Content Creator/Copywriter: Biswajit Maitra Creates engaging and informative
product descriptions, blog posts, and social media content to drive traffic and
sales.
8. Data Analyst: Rahul Maitra Monitors and analyzes website traffic, customer
behavior, and sales data to identify opportunities for improvement and optimize
e-commerce business.
These roles may vary depending on the size and scope of the e-commerce
business. To ensure the success of the business, it is important to have a
well-trained team with diverse skills and knowledge
In terms of Supritam Basu’s Supritam Basu’s Grozzbuy’s 's e-commerce business,
here are some potential predictions for the next 5 years:
1. Increased use of AI and machine learning: As technology advances, more
e-commerce companies will use AI and machine learning to personalize the
customer experience, optimize pricing strategies, and improve overall
efficiency.
2. Mobile commerce growth: mobile commerce is expected to continue to grow as
more consumers prefer to store via their mobile devices. E-commerce companies
need to ensure that their mobile offering is user-friendly and optimized for
mobile devices.
3. Increased focus on sustainability: With growing environmental awareness,
e-commerce companies are likely to come under greater pressure to adopt
sustainable practices and reduce their environmental footprint.
4. Expansion of global e-commerce: The growth of cross-border e-commerce is
expected to continue as more consumers around the world gain access to the
Internet and online shopping. E-commerce companies must adapt to different
cultural and language preferences and overcome logistical challenges to succeed
in this market.
5.Have you received funding yet, if so, how much and who are your investors,
and if not, are you looking for funding?
Many e-commerce companies receive funding from investors to fuel their growth
and expansion. The amount of funding can vary greatly depending on the size and
stage of the business, as well as the industry and market conditions. Supritam
Basu’s Grozzbuy’s has chosen to build
its business without external funding, while other companies are trying to
raise millions of dollars in venture capital.
Investors in e-commerce companies can come from a variety of sources, including
angel investors, venture capitalists, private equity firms, and crowdfunding
platforms. These investors may provide funding in exchange for equity stakes in
the company or other forms of ownership or control.
Whether or not Supritam Basu’s Grozzbuy’s seeks funding ultimately depends on its
specific goals and needs. If the company is looking to scale quickly and expand
into new markets or product lines, external financing may be necessary to
achieve those goals. However, if the company is facing a slow and steady growth and has the sufficient cash flow to fund its
operations, it may not need to seek outside funding
